IRON SIDE MOBILE MECHANIC812-207-1237

Terms of Service, Warranty, & Liability policy

These Terms of Service apply to automotive, roadside, mobile mechanical, material-handling equipment, diagnostic, maintenance, and related services performed by Iron Side Mobile Mechanic LLC (“Iron Side,” “we,” “us,” or “our”).

By requesting, scheduling, approving, or allowing Iron Side Mobile Mechanic LLC to perform service, the customer acknowledges and agrees to the following terms.

1. Our Commitment to Our Work

Iron Side Mobile Mechanic LLC stands behind the work we perform.

If a problem is determined to have been directly caused by our workmanship, we will make a reasonable effort to correct our workmanship at no additional labor charge, subject to the terms and exclusions below.

Our warranty applies only to work actually performed by Iron Side Mobile Mechanic LLC.

We cannot warranty or accept responsibility for pre-existing damage, previously failed components, previous repairs, modifications, temporary repairs, neglected maintenance, or work performed by another person or repair facility.

2. Pre-Existing Damage & Previous Repairs

Vehicles and equipment may contain damage, wear, deterioration, corrosion, modifications, previous repairs, or temporary repairs that are not immediately apparent.

Iron Side Mobile Mechanic LLC is not responsible for conditions that existed before our service.

This includes, but is not limited to:

Some maintenance and repairs require surrounding components to be disconnected, removed, repositioned, or otherwise disturbed.

A previously damaged or temporarily repaired component may continue functioning until it is disturbed during otherwise normal service. The failure of a pre-existing damaged component after it has been reasonably handled during an authorized repair does not, by itself, make Iron Side Mobile Mechanic LLC responsible for the underlying damage.

3. Temporary or Improper Repairs

Iron Side Mobile Mechanic LLC reserves the right to refuse any repair method we reasonably believe is unsafe, unreliable, improper, or inconsistent with accepted mechanical repair practices.

We are not required to recreate a previous makeshift or temporary repair merely because the vehicle or equipment was operating in that condition before our service.

For example, we may refuse to reinstall electrical tape, damaged fittings, unsafe wiring, adhesives, improperly secured hoses, or other temporary repairs when the correct repair requires replacement or proper restoration of the damaged component.

Once Iron Side performs a repair, we are expected to stand behind that repair. For that reason, we will not knowingly perform or reproduce a repair method that we believe may create additional damage or an unreasonable risk of failure.

When possible, the customer will be advised of the proper repair necessary to restore the system.

4. Workmanship Warranty

Our workmanship warranty covers defects resulting directly from work performed by Iron Side Mobile Mechanic LLC.

It does not cover:

Warranty coverage does not mean Iron Side assumes responsibility for the overall mechanical condition of a vehicle or piece of equipment.

5. Warranty Claims & Reinspection

If a customer believes there is a problem related to our workmanship, Iron Side must be notified as soon as reasonably possible.

The customer must provide Iron Side a reasonable opportunity to inspect the alleged problem before authorizing another repair facility to alter or repair the affected work, except when immediate action is reasonably necessary for safety.

If another person or repair facility alters the affected area before we are given an opportunity to inspect it, our ability to determine responsibility may be limited.

Repairs or expenses performed by another company are not automatically reimbursable unless Iron Side has agreed to the expense in advance.

If a vehicle or piece of equipment is operating abnormally or may be unsafe, the customer should discontinue operation until it can be inspected.

6. Parts Warranty

Parts supplied by Iron Side may carry a warranty from the manufacturer, distributor, or supplier.

Part warranties are subject to the terms of the applicable manufacturer or supplier.

A manufacturer's warranty on a part does not automatically include labor, travel, towing, diagnostic time, fluids, or other costs associated with replacing that part unless specifically stated.

7. Customer-Supplied Parts

Iron Side may install customer-supplied parts at our discretion.

We do not guarantee:

Customer-supplied parts are not covered by an Iron Side parts warranty.

Additional labor required because a customer-supplied part is defective, incorrect, incomplete, or fails after installation may be billed to the customer.

8. Diagnostics

Mechanical and electrical diagnosis is based on the symptoms, testing results, vehicle condition, and information available at the time of inspection.

Multiple problems can produce similar symptoms, and a vehicle or machine may contain more than one fault.

Identification and repair of one problem does not guarantee that another problem does not exist.

Diagnostic findings represent our professional assessment based on the information available at the time and do not constitute a guarantee against future component failure.

Iron Side Diagnostic Guarantee

When the Iron Side Diagnostic Guarantee is specifically offered with a diagnostic service, we stand behind our ability to provide the customer with useful diagnostic information.

Any specific guarantee, discounted diagnostic charge, or waived diagnostic fee will be governed by the terms communicated with that particular service.

The guarantee does not mean that every mechanical problem can be conclusively identified without additional testing, disassembly, specialized equipment, or repair.

9. Estimates & Additional Repairs

An estimate is an anticipated cost based on the condition of the vehicle or equipment and the information available before or during inspection.

Unless specifically identified as a guaranteed flat-rate price, an estimate is not a final guaranteed price.

Final cost may change because of:

When practical, Iron Side will obtain customer authorization before performing significant work beyond the originally approved scope.

10. Authorization of Work

Customers may authorize work through:

Authorization permits Iron Side to perform the approved services and reasonable procedures necessary to complete or diagnose those services.

This may include removal or disconnection of components reasonably necessary to access the area being serviced.

11. Vehicle & Equipment Operation

The customer authorizes Iron Side Mobile Mechanic LLC to reasonably start, operate, move, road-test, or function-test the vehicle or equipment when necessary to diagnose, verify, or complete an authorized service.

We will not knowingly operate equipment in a manner we believe to be unsafe.

12. Mobile & Roadside Service Conditions

Because Iron Side performs mobile repairs, customers are responsible for providing a reasonably safe and accessible location for service.

We may refuse or discontinue work because of:

A service-call, travel, diagnostic, or dispatch charge may still apply when disclosed to the customer and Iron Side arrives but cannot reasonably perform the requested work because the vehicle, equipment, location, or circumstances are unsuitable.

13. Fluids, Contamination & Disposal

Fluids, filters, replacement components, hazardous-material handling, contaminated fuel, and waste disposal may be billed separately when applicable.

Customers should notify Iron Side of known contamination or hazardous conditions before service.

Disposal charges may apply to fuel, oil, coolant, chemicals, contaminated materials, or other waste requiring special handling.

14. Commercial Equipment

Preventive maintenance, repair, or inspection performed by Iron Side does not relieve an owner, employer, operator, or facility from its responsibility to properly operate, inspect, maintain, and remove unsafe equipment from service.

Routine service or inspection by Iron Side should not be interpreted as certification that equipment complies with every applicable safety standard unless such certification is specifically included in the written scope of work.

Operators and owners remain responsible for required daily or pre-operation inspections and safe equipment operation.

15. Unsafe Vehicles or Equipment

Iron Side may recommend that a vehicle or machine not be operated when we identify a condition that may make continued operation unsafe or likely to cause additional damage.

If a customer chooses to continue operating a vehicle or machine after being advised against doing so, the customer assumes responsibility for damage or consequences resulting from continued operation, to the extent permitted by law.

16. Declined Repairs

Customers are not required to authorize every repair recommended by Iron Side.

However, if a customer declines a recommended repair, Iron Side is not responsible for subsequent failure or damage resulting from the condition that was identified and declined.

A declined repair may be documented on the customer's estimate, work order, invoice, text conversation, photographs, or service records.

17. Documentation & Photographs

Iron Side may photograph or document vehicles, equipment, components, damage, previous repairs, diagnostic readings, and completed work for:

Customer-identifying photographs will not be used for advertising or promotional purposes without permission when such permission is reasonably required.

18. Payment

Unless another payment arrangement has been approved in writing, payment is due upon completion of service.

The customer is responsible for authorized:

Past-due balances may be subject to late charges, collection expenses, lawful lien rights, or other remedies only to the extent permitted by applicable law and the terms disclosed on the estimate, invoice, or separate agreement.

Iron Side reserves all rights and remedies legally available for unpaid services.

19. Special-Order Parts

Deposits may be required before special-order or high-cost parts are purchased.

Parts that cannot be returned to the supplier may be nonrefundable once ordered, provided the customer was advised of this condition.

Restocking, shipping, or supplier fees associated with customer-requested cancellations may be passed through when applicable and disclosed.

20. Towing, Rental Vehicles & Loss of Use

Unless Iron Side specifically agrees otherwise in writing, Iron Side does not automatically assume responsibility for towing, rental vehicles, transportation expenses, lost income, business interruption, equipment downtime, missed appointments, or other indirect expenses resulting from a vehicle or equipment failure.

Nothing in these terms eliminates responsibility that cannot legally be limited or excluded.

21. Limitation of Responsibility

Iron Side Mobile Mechanic LLC is responsible for the services it actually performs.

To the fullest extent permitted by applicable law, Iron Side is not responsible for damage or losses caused by:

Nothing in these Terms is intended to waive any consumer right or legal obligation that cannot lawfully be waived.

22. Professional Judgment & Right to Refuse Service

Iron Side Mobile Mechanic LLC reserves the right to refuse or discontinue a service when, in our professional judgment:

We will not knowingly perform work merely because a previous person performed the same repair improperly.

23. Customer Responsibilities

Customers are responsible for providing accurate information regarding known problems, previous repairs, modifications, warning lights, symptoms, accidents, overheating events, contamination, or other information that may reasonably affect diagnosis or repair.

Customers are also responsible for ensuring that they have authority to authorize work on the vehicle or equipment.

24. Changes to These Terms

Iron Side Mobile Mechanic LLC may update these Terms of Service periodically.

The terms applicable to a service will generally be those in effect when the service is authorized, unless otherwise required by law.

25. Questions or Concerns

We encourage customers with questions or concerns about a repair to contact Iron Side Mobile Mechanic LLC directly so we have an opportunity to inspect the vehicle, review our documentation, and address the concern professionally.